Install the latest version of Adobe Flash player. You can download it online at http://get.adobe.com/flashplayer.
Try a different web browser. We recommend Google Chrome or Firefox; other browsers are Internet Explorer and Safari.
Clear your browser’s cache. This process is different for different browsers and computers. Let us know what you’re using and we can walk you through this.
Try a lower bitrate or switching to audio only. Click the menu button at the top right corner when the feed is live to manually adjust to a lower bitrate or switch to audio only.
Streaming works best on a fast broadband internet connection, such as cable, fiber, T1, and FiOS. Dial-up, ISDN, and DSL connections are not fast enough for live streaming.
Check your antivirus or security software: sometimes they can interfere with streaming. Let us know which software you have installed and we may be able to help you.
Pause any security scans or software updates your computer may be doing in the background while trying to stream.
Shut down other programs and close other web pages. Streaming uses a lot of your computer’s resources and running other applications and programs at the same time may slow your computer down and interfere with the live stream.
You can watch our live stream in the browser of all modern cell phones and tablets, including iPhones, iPads, and Android devices. Make sure you are connected to WiFi or LTE in order to ensure a fast enough internet connection.
This email is always monitored during services and someone will contact you shortly. Please include a detailed description of the problem you're experiencing as well as the browser and computer operating system you're using.
404-602-9526, passcode: 759682#
Or call toll-free 1-877-864-6450*
*If your phone plan has free long-distance calling or unlimited minutes, we ask that you consider using the (404) number to help us defray these expenses so that we can continue to provide this important service.
On TV: Shalom TV broadcasts our Shabbat services Fridays live at 6:00 pm and again at 10:00 pm. Find your local Shalom TV station: shalomtv.com/findus.htm.